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Boundaries and Ownership

LoveMyLife

Owns:

  • patient-facing UX
  • shopping and service selection
  • appointment booking UI
  • form submission UI
  • prescription upload UI
  • payment capture UI
  • delivery option selection UI
  • email and SMS messaging presentation

Does not own:

  • prescription approval logic
  • clinical appropriateness decisions
  • dispensing decisions
  • stock truth
  • provider routing rules

Phensys

Owns:

  • consultation outcomes
  • clinical notes
  • prescription lifecycle
  • high-level order orchestration
  • tenant-specific provider selection
  • escalation rules
  • authoritative cross-system status
  • workflow audit trail

Does not own:

  • shelf/bin stock logic
  • dispensing workstation actions
  • label print jobs
  • parcel packing tasks
  • wholesaler PO internals

Pharmetra

Owns:

  • dispensing workflow
  • stock availability
  • labelling and packing
  • wholesaler ordering
  • dispatch and shipment updates
  • pharmacy-side operational traceability

Does not own:

  • diagnosis
  • prescribing decisions
  • consumer UX
  • tenancy/channel routing policies

Boundary tests

A useful test for ownership is:

  • If the question is "should this patient be prescribed this medication?", it belongs to Phensys.
  • If the question is "can this pharmacy dispense and ship this item now?", it belongs to Pharmetra.
  • If the question is "how does the patient choose, pay, or view progress?", it belongs to LoveMyLife.