Audit and Traceability

Goal

Every significant decision and operational action should be attributable to:

• a person, system, or provider
• a timestamp
• an order, prescription, or patient reference
• a clear status transition

Clinical audit trail

Typically owned by Phensys:

• consultation created
• clinician reviewed case
• prescription approved or rejected
• further information requested
• provider selected for fulfilment

Pharmacy audit trail

Typically owned by Pharmetra:

• prescription accepted for fulfilment
• hard copy received
• stock allocated
• ordered from wholesaler
• dispensed
• packed
• dispatched
• delivered

Communication audit trail

Typically surfaced by LoveMyLife:

• confirmation email sent
• dispatch SMS sent
• delivery email sent

Rule

Patient communications should be generated from authoritative status changes, not inferred from assumptions in the frontend.